Frequently Asked Questions
Everything you need to know about your Glasswing experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
How do I initiate a return or exchange?
You can return unworn items with original tags within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label and start your exchange process.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At Glasswing, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, we can only make changes or cancellations within 60 minutes of the order being placed.